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Mark every piece of luggage inside and outside with your last name and first initial only. Do not use a title [Mz.] Do not put your home address or destination address on the luggage unless your destination is a hotel or resort.

Flight Times
To Cancun Airport

m = minutes

New York3 hr 45 m
Chicago3 hr 30 m
Denver4 hr 10 m
Miami1 hr 45 m
Houston2 hr
Toronto4 hr
Vancouver6 hr 20 m
Montreal4 hr 30 m
London10 hr 40 m
Munich11 hr 50 m
Paris11 hr
Madrid10 hr 40 m
Rome12 hr
Mexico City2 hr
Merida45 m


Buckle Up!

Mexico now has
a seat-belt law.


When arriving at Cancun Airport you land at either:

Terminal 2 [Domestic & International flights] or
Terminal 3 [International flights].

Step 1
Exit airplane and enter airport terminal. It is important to have your paperwork [Tourist Card form & Customs Declaration form] completed before you exit the airplane.

At immigration you present your Tourist Card form and show your identification.

  • Families or couples traveling together may approach the immigration desk together.

For detailed information see: Immigration

After immigration you proceed to the luggage carrousel [Baggage Claim] and collect your luggage. Cancun Airport Luggage

  • If any of your luggage is missing there will be a representative from the airline you are flying with at the airport. To find your rep, approach any of the security guards walking around or go over to the Immigration Office and ask where you find your rep.
  • If your missing bag(s) is not at the airport the airline will attempt to find it then it will be delivered to your hotel. There is no cost for this.

NOTE: We have found that missing bags can occur on connecting routes where your connecting flight leaves before your luggage can be taken off airplane one and moved to airplane two.

For information on how to prevent luggage loss see: Lost Luggage

While waiting for your luggage on the luggage carrousel you will notice Customs. As soon as you have all your possessions you walk over and stand in one of the lines waiting to go through. In the Cancun Airport when you approach Customs you are asked to press a button that will turn a light green or red. If the light is green you walk through, if it turns red they will inspect your luggage.

For detailed information see: Customs

Cancun Airport Bus Zone Step 5 LEAVING THE AIRPORT
After you pass through Customs there is only one way to go to exit the building. After you exit you are in the pick-up zone. This is where the various charter bus services and Airport Transfer companies are waiting.

After you exit the airport you can ask virtually any person working for any company what to do, they will assist you. If you have a reserved airport transfer or are flying with a charter package [air+transfer+hotel] somebody will be looking for you. You will not be left at the airport. The transfer will not leave without you.


Q: Are there bathrooms at arrivals?
A: Yes.

Q: How long does it take to get through everything?
A: The fastest we have ever gone through is � hr. The longest was recently a 1 � hr. ordeal. Also, if you are traveling on a charter your bus will not leave until the last person gets on.

Q: What happens if some of my luggage is missing?
A: Find your airline representative. Give them the necessary information [your name, hotel staying at, bag description]. Make sure you get a telephone number for that person or their office. Proceed to your hotel. Your luggage should be delivered to you. You can telephone the rep and inquire.

Q: We may need a wheelchair when we deplane. Does the airport have wheelchairs?
A: Yes.

Q: If we require any emergency medical care after deplaning, is it available?
A: Yes, there are emergency medical services at both terminals.

Q: What do I do if I lose something at the airport?
A: Ask a security guard or police officer where the Security Office is. Report the loss to this office.

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3-1-1 for carry-ons = 3 ounce bottle or less (by volume) ; 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.

One-quart bag per person limits the total liquid volume each traveler can bring. 3 oz. container size is a security measure.

Declare larger liquids. Medications, baby formula and food, and breast milk are allowed in reasonable quantities exceeding three ounces and are not required to be in the zip-top bag. Declare these items for inspection at the checkpoint.

For more information visit the


Cancun Hotels For current Cancun hotel and resort information including rates, availability and secure on-line reservations please see:
Cancun Hotels & Resorts

  Cancun Airport to Hotel Shuttle see:
Transfer Information

Answers for many of your questions may possibly be found here:

Cancun Vacations Info & Tips Cancun All Inclusive

Cancun Beach If you are planning a trip to Cancun, the following articles written by Jules Seigel are recommended reading. Jules has lived in the area for over 20 years.

HotelsCancun Airport TransfersCancun Tours

Entry Info: Immigration Customs
Where to Visit in the Yucatan
Mayan Ruin Sites
Open Water/Cave Diving Snorkeling
Yucatan Has Beautiful Beaches
Ecology & EcoTours
Children and Baby Travel Info
Shopping Tips
Night Life - Romance
Deepsea Fishing
Cancun Mayan Riviera Golf Courses
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Cancun is a world-class tourist resort destination and a thriving community of 450,000 full-time residents who lead normal, often very traditional lives.

The greatest asset Cancun has is its natural marine playground which sparkles with a warm sun more than 200 days of the year.

Cancun beaches are 14 miles of white-talc sand.

Don't forget that sunlight in the Yucatan is more direct than most are accustomed to. Limit you initial exposure then increase exposure as your vacation progresses.

Cancun resorts have long been a honeymoon destination but have now become a very hot place for weddings.

In Cancun partying takes precedence over just about everything.

There are more than 350 restaurants.

Cancun hotels are excellent, ranging from four and five star to Grand Tourism.



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