 AIRPORT PICK-UP
Upon arrival at the airport, and once you have cleared immigrations and customs, a Travel Representative will be waiting for you outside the Arrival Gate, displaying a banner with your name. You will receive an invitation to meet with a Travel Representative at your hotel. During that meeting you will be given the exact time of your pick-up on your departing date and your return flight will be confirmed, should you have reserved a round trip transfer.
Our supervisors at the airport will monitor your flight to ensure that your shuttle will be ready whenever you arrive. You will never have to worry if your flight is delayed or arriving ahead of schedule. We will know! … and most important: we will be waiting for you at whatever time your flight arrives.
HOTEL PICK-UP
Hotel pick-up depends a lot on if the traveler has a national or international flight and where the hotel is located. Regularly for a national flight the traveler has to be at the airport 2 hours prior to the departure time, for an international flight it is 3 hours. Now you have to add the time the driver needs to get from the hotel to the airport, plus you have to calculate the traffic for typical days and where a lot of traffic is to expect.
CANCUN AIRPORT TRANSFERS FAQ
Q: I am traveling alone, do I have to pay for two people.
A: Yes, the minimum reservation is two people. If you book a single transfer you will be charged for two persons. In many cases it is still less expensive than taking a taxi.
Q: Do we have to share a ride with other people?
A: Rates displayed are for "shared" and "private" shuttle transfer.
Q: What kind of vehicles are used?
A: Air conditioned vans with a capacity of six to ten
persons.
Q: Does the ride stop at other hotels?
A: Yes, if there is more than "one" drop-off in a "shared" transfer.
Q: What if our flight is delayed and we are not there at the designated time.
A: Our airport shuttle provider will be waiting for you as long you are
arriving the same day. For longer delays we recommend you contact our airport
shuttle provider via telephone [phone number is on Conformation Voucher].
Q: Our flight is coming in very late. Can we still get a transfer?
A: Yes, our airport shuttle provider will be at the airport until the last
flight arrives.
Q: Do we have to book a two-way transfer [return as well]?
A: No, you can book a one way transfer only, but depending on the shuttle it might
be that you will have to pay for a round trip.
Q: Is there a limit on how much luggage we can take?
A: Yes, a maximum of two pieces per person are permitted without extra charges.
Q: My husband is in a wheelchair. Is this going to be a problem?
A: Generally no, please advise our airport shuttle provider at the moment of
reserving for more details.
Q: Can we get a beverage on the van/bus?
A: Depending on the shuttle you may receive a complimentary beverages.
Q: Are there seat-belts for my children?
A: All seats in the van do have regular seat-belts.
Q: Are the drivers experienced licensed bus-drivers?
A: All drivers are experienced drivers with federal permissions.
Q: Can we bring our dog?
A: Regularly our airport shuttle provider does permit pets as long they are in
a cage. Depending on the size of your pet, there might be an extra charge.
Q: We are traveling in a group. Is there a discount?
A: Please contact us through our group travel request to receive more detailed
information for group travels.
Q: We are going to Cozumel. Can you take us to the ferry docks in Playa del
Carmen?
A: Yes, our airport shuttle provider will deliver you to the ferry dock in Playa
del Carmen.
NOTE: If you require transfer to Playa del Carmen ferry docks select "Playa del Carmen" as your drop off location in the drop down field when booking.
Q: We only wish a transfer from Cozumel to Cancun airport. Where do we get
picked up?
A: The closest point you can be picked-up is the ferry dock in Playa del Carmen.
Q: Do I have to pay for a baby?
A: The rule is: if a baby needs a seat, you must pay for the seat. If the baby rests on your lap the entire trip then you do not pay for a seat for baby.
Q: How long does it take to get to:
Cancun City/Hotel Zone
It all depends on traffic conditions, weather, and number of hotel drop-offs. The trip generally takes ½ hr to 45 minutes.
Playa del Carmen
1 hr
Akumal
1 1/2 hrs
Tulum
From Cancun to Tulum the drive is around 2 hours, but depending on how many other drop-offs are in-between it can take two hours plus.
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CANCUN AIRPORT TRANSFERS
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CANCUN AIRPORT SHARED TRANSFER
